Privacy Policy
At JewelMonks, we understand that your 3D jewelry CAD assets, custom client briefs, manufacturing specifications, and quotation margins represent your core competitive advantage. This Privacy Policy details how we protect your proprietary design files and safeguard your personal and commercial data.
Our Core Privacy Commitment
JewelMonks operates a specialized B2B jewelry platform. Unlike generic consumer sites, our privacy architecture is engineered around the principle of Proprietary Design Confidentiality.
We do not sell, rent, or trade your personal data, customer records, or proprietary CAD files to third-party data brokers or advertising networks. Your 3D models and client custom briefs remain under your strict ownership.
Information We Collect
We collect information strictly necessary to provide seamless marketplace discovery, secure file downloads, real-time WebGL rendering, and quotation calculations:
Account & Business Profile
Name, business or studio name, email address, physical workshop address, billing details, and tax identification numbers (VAT / GST / EIN) required for commercial invoicing.
Proprietary CAD & Brief Assets
Uploaded 3D files (STL, 3DM, GLB), custom jewelry briefs, gemstone lists, target metal weights, reference sketches, and revision notes exchanged during bespoke jobs.
Quotation Engine Inputs
Custom gold rate presets, labor markup percentages, and stone cost factors input into the merchant quotation calculator. These parameters remain private to your account.
3D Viewer Telemetry & Logs
Technical diagnostics including GPU model, WebGL shader compilation logs, frame rate metrics, password-gate entry timestamps, and domain whitelisting referrer headers.
Proprietary Design Protection & Encryption
Jewelry designs represent intellectual property with significant commercial value. We employ rigorous defense-in-depth security measures to protect your digital assets:
Asset Security Standards:
- End-to-End Encryption: All raw CAD models (STL, 3DM, OBJ) are encrypted with AES-256 at rest in private cloud storage and transmitted strictly over TLS 1.3 encrypted connections.
- Time-Limited Download Links: Purchases and deliverable files are served through signed, expiring URLs that prevent unauthorized link scraping or public sharing.
- Password & Domain Gates: 3D preview links generated in the Designer Studio can be gated behind bespoke client passwords and restricted to whitelisted domain origins.
- Strict Internal Isolation: Our engineering and support personnel cannot access private CAD files or custom brief assets except when specifically authorized by you for troubleshooting.
How We Use Your Information
We utilize the collected information strictly for authorized platform functions:
- Executing Platform Transactions: Facilitating catalog purchases, transferring castable CAD files, and issuing verified commercial licenses.
- Managing Custom Job Briefs: Enabling direct communication, milestone submissions, and revision tracking between retail jewelers and CAD designers.
- Operating Real-Time 3D Rendering: Delivering 60fps WebGL/WebGPU 3D visualizations and alloy simulations directly within the browser.
- Creator Payouts & Accounting: Calculating transparent royalty earnings, remitting payouts, and issuing regulatory tax statements.
- Security & Fraud Prevention: Monitoring unauthorized download attempts, verifying payment credentials, and mitigating bot attacks.
Payment Processing & Financial Security
All payment transactions on JewelMonks are processed through certified, PCI-DSS Level 1 compliant payment gateways (including Stripe and authorized bank partners).
JewelMonks never stores, processes, or logs raw credit card numbers, CVVs, or bank passwords on our servers. All financial entries are tokenized by our payment partners, ensuring bank-grade transaction confidentiality.
Third-Party Service Providers
We partner with carefully selected, enterprise-grade infrastructure providers who adhere to strict confidentiality and security agreements:
- Cloud Storage & Computing: Encrypted object storage (AWS S3 / Cloudflare R2) located in secure data centers.
- Global CDN: High-speed content delivery networks for instantaneous 3D GLB model streaming and static asset delivery.
- Transactional Email: For milestone notifications, order receipts, and security verification codes.
Your Data Rights (GDPR & CCPA Compliance)
Regardless of your geographic location, JewelMonks affords you full control over your data:
Right to Access & Portability
Request an export of all your account history, order receipts, and uploaded design metadata.
Right to Rectification
Update or correct your business registration, contact details, or tax numbers at any time.
Right to Erasure (Forget Me)
Permanently delete your account and remove unpurchased private CAD models from our cloud.
08. Data Protection Officer & Privacy Inquiries
If you have any questions regarding this Privacy Policy, wish to exercise your data rights, or require a Data Processing Agreement (DPA) for your enterprise jewelry brand, please reach out to our dedicated privacy office:
JewelMonks Privacy & Security Team
Email: privacy@jewelmonks.com
Data Protection Officer: dpo@jewelmonks.com